Scheduling Specialist

Starting Hourly: $16.00 per hour 

Bodycentral Physical Therapy, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Tucson, Tempe, and surrounding communities for over 20 years. We are known for providing the highest quality care for our patients and our team of highly skilled physical therapists who are honored and delighted to help patients reach their goals. 

Currently, we are looking for a full time Scheduling Specialist for our  E Ajo Way location in Tucson. 

Schedule needed: Monday - Friday 8:30am - 5pm 

PRINCIPAL ACCOUNTABILITIES 

The Scheduler is responsible for scheduling referral appointment for Initial Evaluation and following visits, rescheduling, and canceling appointments as applicable, and sometimes quick verification of patient's demographical information. Sorting every inbound referral and eFax to appropriate subfolder within 24 hours to allow scheduling of every referral appointment within 24-48 hours. Working referral stages for the purpose of scheduling Initial Evaluations for new patients. Handling inbound call volume as well as placing outbound calls.

Knowledge, Skills, and Abilities

• Analysis of incoming referrals to obtain all demographic data necessary to schedule an initial appointment.
• Understanding of Insurance benefits and authorizations for obtaining prior to scheduling if required
• Collaboration, Communication Skills, Interpersonal Skills, Technical and Scheduling skills to assist patients with appointment time and date for Initial Evaluation and the 5 following visits.
• Thorough knowledge of problem-solving methodologies.
• Ability to show and practice strong teamwork capabilities. 
• Ability to organize and prioritize various demands.
• Strong presentation communication skills.
• Action oriented and driven for results.
• A self-starter and to work with minimal direction.
• Ability to work with a sense of urgency to meet deadlines.
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles.
• Ability to delegate and communicate in an honest, direct, and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Ability to practice time management, timely decision making, and conflict management.
• Commitment to company core values.

Education:  minimum high school diploma, college a plus but not mandatory if meeting experience requirements

Experience: at least two years of relevant work experience and the skills necessary for the position

Language: Bi-lingual preferred

Physical Requirements and Working Conditions

Requires prolonged standing, sitting, some bending, stooping, and stretching.  Requires eye-hand coordination and manual dexterity enough to operate a keyboard, mouse, photocopier, telephone, calculator, and other office equipment. 

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