Patient Care Coordinator

Starting Hourly: $20.00 per hour depending on experience 

ProSport Physical Therapy & Performance, a member of Therapy Partners Group, has been the premier provider for outpatient orthopedics serving Orange County and surrounding communities. Since 1992, ProSport Physical Therapy & Performance has built a reputation for delivering outstanding patient care for an exceptional team of clinicians.  As Southern California's leading provider of quality hands-on care and customized therapeutic exercise programs, our team's focus is to treat the whole patient, including prevention and wellness. 

Currently, we are looking for a full time Patient Care Coordinator for our Costa Mesa location. 

• Greets warmly and maintains a friendly, welcoming relationship with all patients and clients, including among others, physicians and physician office staff
• Clearly communicates with all staff, including clinical and corporate employees, in a friendly and courteous manner
• Responsible for answering phones and greeting patients with the utmost professionalism and care
• Schedules new patients and collects all necessary information in order to verify insurance with carrier
• Accurately and completely enters patient information and demographics into computer system
• Submits patient insurance information in a timely fashion to ensure benefits are verified before the patient’s initial evaluation
• Provides patients with an explanation of their benefits and thoroughly answers all questions
• Calls and confirms new patient appointments
• Collects co-pays/deductibles and payments prior to patient being seen by provider per established policies and procedures. Inform patient of any outstanding balance and issues receipt when monies are collected
• Works closely with Billing Department, Physical Therapists and Aide staff to assure smooth patient flow
• Follow up on “no show” patients on a daily basis
• Treatment authorization and/or continued treatment Rx follow up
• Maintains patient confidence and protects operations by keeping information confidential
• Maintains schedule targets by reporting percentages of arrivals, cancelations, and rescheduled appointments to Regional Administration Manager
• Maintains physical therapy supplies inventory by checking stock to determine inventory level; anticipating needed supplies and communicating to person in charge or ordering
• Participates in and adheres to, as required, the HIPAA Policies and Procedures of Therapy Partners Group

• Thorough knowledge of Microsoft Office
• Possess strong customer service skills
• Ability to maintain confidential documents
• Must be organized and able to manage multiple priorities
• Ability to communicate complex information in a well thought-out easily understood manner, both orally and in writing in a variety of settings and styles
• Ability to communicate in an honest, direct and professional manner, relating well to others to build rapport and effective relationships.
• Ability to demonstrate active listening by asking clarifying questions, identify and share relevant information and solicit feedback from others and give and receives feedback objectively.
• Must be able to identify and problem solve
• Possess strong team player attributes